Customer Service

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Online Ordering

Learn how to create and easily get your order with our online ordering options here.

Returns & Exchanges

Learn How and Where you can Return & Exchange goods

Order Status

Quickly check on the progress of your order - no sign-in required!

Gift Cards

Everything you need to know about Gift Cards.

Policies

Returns and Exchanges, Privacy Policy, and Terms and Conditions

Products & Promotions

Product Availability, Store Inventory, Promotion details, and more!

Triangle Support

Triangle Rewards programs including Canadian Tire Money, Mastercard and more

If you still need further assistance, please get in touch!

Corporate Information

About Mark’s / L’Equipeur, our Affiliate Program, Careers and more!

Most Frequently Asked Questions

I forgot to add an item to my order. Can you add it for me?

We are unable to add items to orders after they have been placed. However, you can simply place another order with your missing item.

What should I do if my items arrive damaged or defective?

If you receive an item that is damaged or defective upon arrival, please call our Online Customer Service Department immediately at: 1-866-339-1626 . It is important that you contact us before returning the item, so that we may assist you with return shipping charges. If you don't contact us prior to shipping the item back to us, you are responsible for all return shipping charges.

Why did I receive more than one order confirmation and shipping notification?

You will receive an initial email confirmation that your order has been submitted, with the amount of your order, any shipping, promotions, applicable taxes and total amount. When your order has been shipped you will receive a confirmation email. Your order may be split and sent in multiple shipments in order to get your items to you faster! If this happens, you will receive multiple shipment notifications.

If you used a credit card for your method of payment it will be pre-authorized at the time the order is placed and charged when the items are shipped, if items are shipped separately you will see separate charges.

How can I track my order?

As soon as your order is shipped, you will receive an update email with the tracking number that will enable you to track your order online. Your order may be split and sent in multiple shipments in order to get your items to you faster! If this happens, you will receive multiple shipment notifications.

Why can’t I redeem my coupon code online or in-store?

Certain coupon codes are built for an online only redemption and are only able to be redeemed through marks.com. Coupon codes that are not working on the website have potentially expired and are no longer valid for redemption. To stay in the loop on current promotions, sign up for email subscriptions to receive exclusive online only offers.

Legal Disclaimer

CANADIAN TIRE® and the CANADIAN TIRE Triangle Design are registered trade-marks of Canadian Tire Corporation, Limited. **Online prices and sale effective dates may differ from those in-store and may vary by region. Dealers may sell for less. Pricing Policy △The tire producer / manufacturer is responsible for the recycling fee charged on new tires. All fees collected go towards the collection, transportation and processing costs of recycling used tires. Bonus CT Money collected from online orders will be applied to the Member’s Triangle Rewards Account within five weeks of the purchase date. Financing available is “Equal payments, no interest” for 24 months (unless otherwise stated) and is only available on request, on approved credit and on purchases of $150 (unless otherwise stated) or more (Gift Cards excluded) made with your Triangle credit card at Canadian Tire, Sport Chek, Mark’s, L’Équipeur, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey and participating Sports Experts. Interest does not accrue during the period of the plan. However, if we do not receive the full minimum due on a statement within 59 days of the date of that statement, or any event of default (other than a payment default) occurs under your Cardmember Agreement, all special payment plans on your account will terminate and (i) you will then be charged interest on the balances outstanding on such plans at the applicable regular annual rate from the day after the date of your next statement, and (ii) the balances outstanding will form part of the balance due on that statement. There is no administration fee charged for entering into a special payments plan. Each month during an equal payments plan you are required to pay in full by the due date that month’s equal payments plan instalment. Any unpaid portion not received by the due date will no longer form part of the equal payments plan and interest will accrue on that amount from the day after the date of your next statement at the applicable regular annual rate. Offer subject to change without notice. Additional information for residents of Quebec only: The regular annual rate for persons applying for the Triangle Mastercard and the Triangle World Elite Mastercard is 21.99% for cash transactions and related fees and 19.99% for all other charges. Some applicants may receive a higher or lower regular annual rate depending on a credit evaluation. The minimum payment is the sum of (a) the greater of: (i) interest and fees shown on your statement + $10; or (ii) 5% of the New Balance, excluding amounts on special payment plans, (b) any balance over your credit limit, (c) any amounts past due not included in (b) above, and (d) the amount of any equal payments plan instalments then due. Balances under $10 are due in full. For accounts opened prior to June 13, 2019 the rate of 5% will start at 2% and increase by 0.5% each August 1st until it reaches 5%. For residents of Quebec, the period between the statement date and the due date for payment is 26 days. The billing period covered by each statement can be from 28-33 days. The Triangle Mastercard and the Triangle World Elite Mastercard do not have an annual fee. Examples of borrowing costs (rounded to the nearest cent) assuming that all charges are purchases bearing interest at the regular annual rate of 19.99%, a 30 day month, no charges made on special payment plans and no other fees, additional payments or other changes are: If your average balance is:

If your average balance is:	Total monthly credit charges will be:
$100	$1.64
$500	$8.22
$1000	$16.43
$2000	$32.86

®/TM Unless otherwise noted, all trademarks are owned by Canadian Tire Corporation, Limited and are used under licence. ®/TM Mastercard, World Mastercard and World Elite Mastercard are registered trademarks, and the circles design is a trademark of Mastercard International Incorporated. ®/TMMark’s is a registered trademark of Mark’s Work Warehouse Ltd, used under licence ®/TMSport Chek is a registered trademark of FGL Sports Ltd, used under licence. ◊Pricing, selection, and availability of in-store clearance items are determined by each store. Items may be display models or not exactly as shown and may not be available in all stores. Quantities may be limited. Contact your store for more information. We reserve the right to limit quantities. Sorry no rainchecks (excluding Quebec). ‡‡Shipping fees apply. Shipping fees and delivery times vary depending on location, size and weight of the item(s) and is only available within the province of the Canadian Tire retail location (“Store”) from which the item(s) was purchased. Bulk items will only be delivered within a 100km radius of the Store. Not available in Recontre East, NL. Conditions and restrictions apply. Visit Online Ordering for more information.

Customer Service

Most Frequently Asked Questions

I forgot to add an item to my order. Can you add it for me?

What should I do if my items arrive damaged or defective?

Why did I receive more than one order confirmation and shipping notification?

How can I track my order?

Why can’t I redeem my coupon code online or in-store?

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