FAQ

Due to the current Canada Post strike there may be a delay in shipment times. We apologize for any inconvenience this may cause during this time period.

 

Q. Why is my account login information no longer working?

A. We have moved to a new website platform to better serve our customers. Please register a new account to save your billing address and multiple shipping addresses.

Q. Why did I receive more than one order confirmation and shipping notification?

A. You will receive an initial email confirmation that your order has been submitted, with the amount of your order, any shipping, promotions, applicable taxes and total amount. When your order has been shipped you will receive a confirmation email. Your order may be split and sent in multiple shipments in order to get your items to you faster! If this happens, you will receive multiple shipment notifications.

If you used a credit card for your method of payment it will be pre-authorized at the time the order is placed and charged when the items are shipped, if items are shipped separately you may see separate charges.

Q. I realized that I made a mistake after placing my order - can you change it for me?

A. We regret that we are unable to change orders after they have been submitted. We have a 100% satisfaction guarantee, so if you're not satisfied with your product once you receive it, you may visit any Mark’s / L’Equipeur store or mail your product back to us for refund. For full details of our return policy, please visit Return Policy.

Q. I forgot to add an item to my order. Can you add it for me?

A. We are unable to add items to orders after they have been placed. However, you can simply place another order with your missing item.

Q. Can I cancel my order?

A. We are unable to cancel orders after they have been submitted. We have a 100% satisfaction guarantee, so if you're not satisfied with your product once you receive it, you may visit any Mark’s / L’Equipeur store or mail your product back to us for refund. For full details of our return policy, please visit Return Policy.

Q. What is your method of shipping?

A. To ensure your order is delivered safely and directly to you we ship with Canada Post. The shipping carrier is automatically determined by Mark’s/L’Equipeur depending on your order particulars.  If your parcel won’t fit in your mailbox, and there is no one at home to receive the parcel, Canada Post will leave a notice card with details on how to collect your order at your local post office.

Q. I am experiencing problems with the website.

A. Please re-start your browser. If this does not resolve your problem, please call Customer Service at 1-800-663-6275 and be prepared with the following information: operating system (i.e. Windows 7, etc.) and browser type (Internet Explorer, Google Chrome, etc.)

Q. I registered my email address previously, but I can't remember my password.

A. Please call web services at 1-800-663-6275 and we will reset your password for you.

Q. What time are your sale prices in effect?

A. Our sale prices typically start at 8:00am EST on the first day of the promotion, and end at 11:59pm EST on the last day of the promotion however these times may vary.

Q: Looking for our GST or QST numbers?

A: Both numbers provided below are for Mark’s Work Warehouse Ltd. and L’Equipeur:

GST number: 10353 1919 RT0001

QST number: 10024 77757 TQ0001