We're here to help! Click on a topic below to learn more.
Online OrderingLearn how to create and easily get your order with our online ordering options here.
Returns & ExchangesLearn How and Where you can Return & Exchange goods
Order StatusQuickly check on the progress of your order - no sign-in required!
Gift CardsEverything you need to know about Gift Cards.
PoliciesReturns and Exchanges, Privacy Policy, and Terms and Conditions
Products & PromotionsProduct Availability, Store Inventory, Promotion details, and more!
Triangle SupportTriangle Rewards programs including Canadian Tire Money, Mastercard and more
Contact UsIf you still need further assistance, please get in touch!
Corporate InformationAbout Mark’s / L’Equipeur, our Affiliate Program, Careers and more!
Most Frequently Asked Questions
I forgot to add an item to my order. Can you add it for me?
We are unable to add items to orders after they have been placed. However, you can simply place another order with your missing item.
What should I do if my items arrive damaged or defective?
If you receive an item that is damaged or defective upon arrival, please call our Online Customer Service Department immediately at: 1-866-339-1626 . It is important that you contact us before returning the item, so that we may assist you with return shipping charges. If you don't contact us prior to shipping the item back to us, you are responsible for all return shipping charges.
Why did I receive more than one order confirmation and shipping notification?
You will receive an initial email confirmation that your order has been submitted, with the amount of your order, any shipping, promotions, applicable taxes and total amount. When your order has been shipped you will receive a confirmation email. Your order may be split and sent in multiple shipments in order to get your items to you faster! If this happens, you will receive multiple shipment notifications.
If you used a credit card for your method of payment it will be pre-authorized at the time the order is placed and charged when the items are shipped, if items are shipped separately you will see separate charges.
How can I track my order?
As soon as your order is shipped, you will receive an update email with the tracking number that will enable you to track your order online. Your order may be split and sent in multiple shipments in order to get your items to you faster! If this happens, you will receive multiple shipment notifications.
Why can’t I redeem my coupon code online or in-store?
Certain coupon codes are built for an online only redemption and are only able to be redeemed through marks.com. Coupon codes that are not working on the website have potentially expired and are no longer valid for redemption. To stay in the loop on current promotions, sign up for email subscriptions to receive exclusive online only offers.